PRIVACY POLICY

HRU Management Privacy Policy


Introduction


This Privacy Policy outlines HRU Management (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at HRUManagement.com (" Site "), or otherwise share personal information with us (collectively: " Users ").


Grounds for data collection


Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information "). We process personal information as needed to provide our property and association management services and to administer our agreements with you (for example, handling payments, maintenance requests, vendor coordination, and resident/owner communications). We may also use personal information to operate and protect our business, including maintaining records, preventing fraud, ensuring property safety and security, resolving disputes, and improving our services. In addition, we process and retain information to comply with applicable U.S. legal, tax, and accounting requirements, including responding to lawful requests and meeting recordkeeping obligations.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.


What information we collect?


We collect two types of data and information from Users.


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Contact Information: First and last name, email address, phone number, and mailing or property address, collected when you submit inquiries, request a quote, or communicate with us through the Site.
  • Property Information: Property address, unit number, association name, and other details related to the property or association you are inquiring about or that we manage.
  • Inquiry and Message Content: Information you choose to include in messages, forms, or requests submitted through the Site, including service requests or general inquiries.
  • Account and Registration Information: If you create an account or portal access, we may collect login credentials, contact details, and related account information.
  • Payment and Financial Information: Billing address, payment method details, transaction history, and other information necessary to process payments, assessments, fees, or reimbursements (typically collected through secure third-party processors).
  • Vendor and Business Information: Business name, contact details, insurance information, tax forms, and payment details for vendors, contractors, or service providers.
  • Device and Usage Information: IP address, approximate location, browser type, device identifiers, and information about how you interact with our Site, collected automatically for security, analytics, and operational purposes.
  • Compliance and Recordkeeping Information: Information required to meet legal, accounting, tax, insurance, and association governance obligations.


How do we receive information about you?

We receive your Personal Information from various sources:


  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;


How we use information


We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.


We may use the information for the following:

  • Provide and administer property and association management services, including responding to inquiries, preparing proposals, and communicating with owners, residents, board members, and vendors.
  • Communicating with you, sending you notices regarding our services, providing you with technical or operational information, and responding to any customer service issues you may have.
  • To communicate with you and keep you informed about updates to our services, policies, and operational matters related to the properties or associations we manage.
  • Maintain operational, financial, and administrative records related to properties, associations, and managed services.
  • Process payments, assessments, fees, and related accounting and tax obligations.
  • Coordinate maintenance, repairs, inspections, and other services with vendors and contractors.
  • Deliver required notices under governing documents, policies, and applicable U.S. laws.
  • Protect the security and integrity of our systems, properties, and operations, including fraud prevention and risk management.
  • Comply with applicable U.S. legal, regulatory, insurance, and recordkeeping requirements.
  • Improve our website, services, and internal operations through analytics and operational review.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.


Your choices


You may request access to or correction of certain Personal Information we maintain about you.

You may opt out of receiving marketing or promotional emails by using the unsubscribe link in those messages, or by contacting us.

You may be able to limit certain cookies through your browser settings. If you disable cookies, some website features may not function properly.

If you contact us with a request, we may need to verify your identity before responding.


Contact us


If you have questions about this Privacy Policy or our privacy practices, please contact us:

HRU Management

1845 East Rand Road Suite 108, Arlington Heights, IL 60004

Homesrusrealty@gmail.com

847-773-1000


SMS and Data Sharing Policy


HRU Management does not sell, rent, share, transfer, or disclose Personal Information to third parties for marketing, advertising, or promotional purposes under any circumstances.

Mobile phone numbers, SMS opt-in consent records, and related messaging data are not shared with any third parties at any time.

All Personal Information, including mobile data, is used solely to provide property and association management services, respond to inquiries, process transactions, and deliver service-related communications in compliance with applicable U.S. law, including the TCPA.

Message and data rates may apply. Users may opt out of SMS communications at any time by replying STOP.